F
Felicity Gould - Thorpe After waiting over a month close to 6 weeks, the product came and was damaged on the corners I also ordered a black vivid by accident on my black magnets, I thought maybe someone would’ve picked it up and suggested I got a different colour not expecting this but overall average experience
Hi there, sorry to read your experience was mediocre.
While your order was prepared on the day of purchase and dispatched the next day, orders to New Zealand from Australia are taking longer than expected due to limited flight capacity as a result of COVID. That's why we send all international orders via express to get them to you as quickly as possible. While a reality of online shopping is that some things get damaged in transit, we never heard from you about these issues and didn't have the opportunity to address them.
As for the black marker you selected, we are a small business with limited resources and don't have capacity to check every order is correct with each individual customer as well as meet our 48 hour turn around times. We rely on customers to make correct selections at the time of purchase or to let us know immediately so we can amend the order. Thanks for taking the time to leave a review.
J
Jordan Saville Metallic Uniball Wet Erase Chalk Marker
L
Leigh BRANCH Nice product
C
Claire Haynes It’s hard to remove and stains the magnet
A
Andrea Mclatchie So good
F
Felicity Gould - Thorpe After waiting over a month close to 6 weeks, the product came and was damaged on the corners I also ordered a black vivid by accident on my black magnets, I thought maybe someone would’ve picked it up and suggested I got a different colour not expecting this but overall average experience
Hi there, sorry to read your experience was mediocre.
While your order was prepared on the day of purchase and dispatched the next day, orders to New Zealand from Australia are taking longer than expected due to limited flight capacity as a result of COVID. That's why we send all international orders via express to get them to you as quickly as possible. While a reality of online shopping is that some things get damaged in transit, we never heard from you about these issues and didn't have the opportunity to address them.
As for the black marker you selected, we are a small business with limited resources and don't have capacity to check every order is correct with each individual customer as well as meet our 48 hour turn around times. We rely on customers to make correct selections at the time of purchase or to let us know immediately so we can amend the order. Thanks for taking the time to leave a review.
J
Jordan Saville Metallic Uniball Wet Erase Chalk Marker
L
Leigh BRANCH Nice product
C
Claire Haynes It’s hard to remove and stains the magnet
A
Andrea Mclatchie So good